Business Associate - Client Servicing

Mumbai, Maharashtra   |   Full time

Job Title:  Business Associate/Sr. Business Associate – Client Servicing
Department: Client Servicing
Location: Goregaon West, Mumbai
Shift timings: 06:00 AM to 03:00 PM, 03:00 PM to 12:00 AM

Job Description: The Business Associate - Client Services will be involved in client interaction.

Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.

Key Responsibilities:

  • Address client queries and resolve client feedback
  • Provide guidance and information as per client requirements
  • Customer relationship management (CRM) – assist CRM team in various CRM initiatives
  • Handling client queries via phone & emails (incoming & outgoing)
  • Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
  • Play an active role not only meeting but also exceeding client satisfaction
  • Translating Japanese emails into English
  • Clearing remittances made by Universities
  • Preparing documents as per University format

Prerequisites/Key Characteristics and Skills required:

  • Should have at least a bachelor’s degree in any field
  • 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/CRM/PR functions preferred)
  • Multitasking and flexibility to work across various projects based on client requirement
  • Eagerness to work in a multicultural/team environment

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