Quality Analyst - Editing - Enago

Mumbai, Maharashtra   |   Full Time

Job Description:

Location: Goregaon, Mumbai

Working days: 5 days

End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)

Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision

Checking and improving the quality of FLs/IHEs through regular quality audits

Monitoring trends and facilitating decision making related to FL/IHE quality

Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis

Attending to and resolving FL/IHE queries (English/content & editorial processes)

Conduct training sessions for IHEs (English & in-house editorial processes)

Operations Management (inter- and intra-team coordination and communication)

Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations

Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects

Working in collaboration with our editors for special projects and consultations

Ensuring continuous editor training and development

Working on several developmental activities and projects for clients

 Working on data, analyses, and reports as and when required


Mandatory Work Experience and Skill Requirements:

Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language)

High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson

Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment

Proficiency in MS Office (primarily Excel and Word)

Open to participate and oversee team tasks and activities

Preferred Skills and Achievements: 

Experience in the publishing of scholarly papers in academic journals and the ability to follow a publication’s guidelines (style manual, handbook, etc.)

Ability and inclination to take on responsibilities beyond a defined role

Knowledge of the STEM industry

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