Operations

Senior Business Associate - Client Servicing (rotational Shifts)

Mumbai, Maharashtra   |   Full time

The Business Associate - Client Services will be involved in client interaction.

Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.


Key Responsibilities:

Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab

Work in collaboration with the Project Management Team for efficient project management

Work in collaboration with the Marketing team for implementation of strategies

Efficiently handle the customer service operations for international clients spread across 89 countries

Shoulder responsibility for effective email communication with international clients and home team

Build strategies to facilitate existing client engagement, create new client base, identify potentially high value clients, build effective and long term client relationships

Communicate and coordinate with a team of project managers, academic editors, translators and transcribers

Efficiently handle information management that maintain client records


Unique Benefits:

Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds

Opportunity to work in a niche and fast progressing industry

Exposure to international markets spread across all major continents

Opportunity to contribute in important organizational strategic decisions

Opportunity to participate in various internal leadership development programs


Required Candidate profile

Pre-requisites/key characteristics and skills required:

Graduates from any stream

Minimum 0 3 years experience into Client servicing / Customer Service/ Business Development/ Key Account Managemnt

Excellent communication skills (written and verbal)

Knowledge of MS Office

Comfortable working with Microsoft Outlook

Good technical solution finding skills

Ability to easily acclimatize to different cultural backgrounds 

Submit Your Application

You have successfully applied
  • You have errors in applying