Lead Collections

This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients.

Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues.

Pre-requisites/Key characteristics and skills required:-

The characteristics/skills that such a person will have to demonstrate are as follows:

Technical skills

• Knowledge of MS Word and PowerPoint
• Advanced knowledge of MS Excel
• Good typing speed
• Excellent written English skills

Abilities

• Ability to work with numbers comfortably
• Ability to gain an understanding of external systems related to payments
• Ability to multi-task without losing focus
• Ability to prioritize tasks at hand based on the client’s urgency levels
• Ability to identify and solve potential issues/problem areas that clients may have
• Ability to suggest service or process improvements
• Ability to work independently and responsibly with minimum supervision
• Ability to plan projects and execute them within a strict deadline
• Ability to meet the team as well as individual deadlines
• Ability to pre-empt certain concerning the situation and take corrective actions beforehand
• Ability to research client history well and be well-informed
• Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume. 
  
  

Soft skills 

• Good communication skills
• Good attention to detail
• Good concentration and focus
• Good analytical skills
• Good planning and organizing skills
• Good time management and scheduling skills
• Good project management skills
  
  
  

  Skill	Mention if Mandatory / Desirable
  Experience of minimum 5-6 years in Account Receivable / Collection	Mandatory
  Team Management experience of 2 years minimum	Mandatory
  Microsoft Excel skills such as vlookup, sumif, index, and other formulae	Mandatory
  Go-Getter and can handle things independently	Mandatory
  Good Academic & very good with numbers/calculation (minimum 1st class)	Mandatory

Job characteristics (List of Duties or Tasks Performed)

 

In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service.

 

As an Assistant Manager, you need to be:

 

Communication

Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders.

 

Payment collection

Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor’s lists and target zero bad debts.

 

Team management

Experience in managing the team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.

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