This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients.
Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues.
Pre-requisites/Key characteristics and skills required:-
The characteristics/skills that such a person will have to demonstrate are as follows:
Mention if Mandatory / Desirable
Experience of minimum 5-6 years in Account Receivable / Collection
Team Management experience of 2 years minimum
Microsoft Excel skills such as vlookup, sumif, index, and other formulae
Go-Getter and can handle things independently
Good Academic & very good with numbers/calculation (minimum 1st class)
Job characteristics (List of Duties or Tasks Performed)
In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service.
As an Assistant Manager, you need to be:
Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders.
Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor’s lists and target zero bad debts.
Experience in managing the team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.