Job Description: Business Associate - Client Experience
Business Associate - Client Experience is a highly responsible role and will be involved in client interaction. The position is a challenging one and is ideal for those interested in continual learning and self-development in the work role.
We are looking for candidates who:
Enjoy working in a challenging environment and interacting with professionals on an international level
Have the enthusiasm and ambition to be part of a Client Experience team, that ensures clients enjoy a seamless experience and are constantly supported throughout their journey
Want to be part of an organization where technology is at the core of everything that is accomplished
Key Responsibilities:
Client Experience management (CEM) – Active involvement in all CEM initiatives, some of which include working on client engagement campaigns and testimonial gathering from clients
Analyzing client feedback and understanding the opportunities at improving client experience
Contacting new clients to gather feedback (pre-delivery and post-delivery) via phone calls
Identifying potential organizations, universities, etc. based on client data and create leads for sales team
Translate emails and other relevant communication from Japanese to English
Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
Should be able to contribute in increasing sales by identifying opportunities of campaigns
Play an active role in continuous enhancement of the client experience and journey
Prerequisites/Key Characteristics and Skills required:
Should have at least a bachelor’s degree in any field
1–3 years of experience in the service industry, in a role that requires regular client interaction (Client Servicing/CRM/Client Satisfaction/PR functions preferred)
Ability to gauge client expectations/dissatisfaction and suggesting innovative solutions for improvement of client experience and client engagement
Native Japanese with Basic English and traditional Japanese writing skills
Quick at grasping the business processes and in supporting clients across brands
Multitasking and flexibility to work across various projects based on client requirement
Eagerness to work in a multicultural/team environment
Work Location – India (After Covid-19 settles)
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