Business Associate - Client Servicing - Enago

Job title: Business Associate

Department: Client Servicing

Location: Goregaon West, Mumbai

Shift timings: 24*7 (6am – 3pm) (3pm – 12 am) (10pm – 7am) (9 hours shift) (5 days working)

We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.

Age, total work experience, relevant academic qualification mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies!

 

Key Responsibilities:

 

• Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
• Work in collaboration with the Project Management Team for efficient project management
• Work in collaboration with the Marketing team for implementation of strategies
• Efficiently handle the customer service operations for international clients spread across 89 countries
• Shoulder responsibility for effective email communication with international clients and home team
• Communicate and coordinate with a team of project managers, academic editors, translators and transcribers
• Handle client inquires via Emails, calls and chats to provide appropriate solution, thereby increasing business

 

Unique Benefits: 

 

• Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
• Opportunity to work in a niche and fast progressing industry
• Exposure to international markets spread across all major continents
• Opportunity to contribute in important organizational strategic decisions
• Opportunity to participate in various internal leadership development programs
  

Liquid error: undefined method `public_fields' for nil:NilClass