Sales

Account Manager

Beijing, Beijing   |   Full Time

The role holder will be working under the company’s and growth (B2B | B2C) specific strategy and responsible for maintaining and driving business growth (repeat orders) from existing key B2B account and high-value B2C clients, the account manager will not only drive growth of existing high-value allocated B2B accounts but also high-value B2C customers via deeper engagements. The account manager has to ensure that the company has a leading position against competitors and improve whatever needed; regular B2B & B2C performance tracking, regular reporting generation and circulation to teams and management as per outlined role KPI. The account manager will also extend strong support to the sales team and liaising with CS and related teams ensure all allocated high-value B2B accounts growth activities get fully supported/executed; regular contacts with clients, including via telephone, emails, and proactively get involved in overall performance-driven activities especially repeat orders and referrals.

A list of 6 – 8 statements identifying the principal outputs required of the job, which integrate to achieve the purpose of the job.

1. Responsible for maintaining and development of allocated key account and high-end clients - B2B & B2C, via repeat orders, identifying any possible B2B opportunity from existing / new B2C customers and diligently passing the relevant details to Sr Manager-Sales / Head-Customer Service. Identify client requests and provide proper solution.

1. 负责所分配的大客户和高价值客户(B2B和B2C)的维护和发展;

通过对现有的或者新的B2C客户的维护和开发,挖掘更多潜在的B2B的机会,并将相关信息传递给销售经理/客户服务主管。识别客户请求并提供合适的解决方案。

2. Responsible for design and implementation plan for key accounts, coordinate teams to ensure business growth as defined role KPI’s.

2.负责组织和实施大客户计划,协调团队以确保业务增长。

3. Maintain strong relationship with allocated existing high-value B2B account and high-value B2C clients and establish long-term stable relations of cooperation and boosting referrals from existing client; feedback on performance and any challenges as well as actions to be taken

3. 与已合作的高价值B2B客户和B2C客户保持良好的关系,建立长期稳定的合作关系,并促进现有客户的推荐使用率;对工作中的面临挑战和业绩表现进行及时反馈。

4. Support sales team to identify new potential B2B clients via B2C channel.

4.协助销售团队通过B2C渠道发现新的潜在B2B客户。

5. Understand the industry dynamic, follow-up customer activities on time, business development, information collection and analysis to establish optimal customer satisfaction.

5.了解行业动态,及时跟进客户活动,业务发展,信息收集和分析,建立最佳客户满意度。

6. Regular contacts with clients, including telephone, emails, and proactively get involved in webinar, workshop and any other sales & marketing activities.

6.定期通过电话、电子邮件与客户进行联系,积极参与网络学术会、研讨会及其他销售和市场活动。

7. Achieve the assigned performance target for B2B & B2C client growth.

7.实现B2B和B2C客户增长的业绩目标。




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