Business Associate - VCS ( Korea )

Seoul, Seoul   |   Full Time

Key Responsibilities: 

  • Address client queries and resolve client feedback
  • Provide guidance and information as per client requirements
  • Interacting and supporting the internal teams on client queries
  •  Customer relationship management (CRM) – assist CRM team in various CRM initiatives
  •  Handling client queries via phone & emails (incoming & outgoing)
  •  Identify potential clients and convert them to increase sales
  •  Provide advice on positioning, marketing, and development of our services from the perspective
  • Korea cultural acceptance

Play an active role in not only meeting but also exceeding client satisfaction

Prerequisites/Key Characteristics and Skills required:

  • Should have at least a bachelor’s degree in any field
  • 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client
  • Servicing/Marketing/CRM/PR functions preferred)
  • Native Korean with Basic English and Korean writing skills
  • Multitasking and flexibility to work across various projects based on client requirement
  • Eagerness to work in a multicultural/team environment

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