Business Associate- Payments( client servicing)

Mumbai, Maharashtra   |   Full Time

This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments and building relationship with clients.

Understand client requirements and solve payment related issues with the assistance of client servicing team and Japanese colleagues.

The characteristics/skills that such a person will have to demonstrate are as follows:

Technical skills

Knowledge of MS Word and PowerPoint

Advanced knowledge of MS Excel

Good typing speed

Excellent written English skills


Ability to work with numbers comfortably

Ability to gain understanding of external systems related to payments

Ability to multi-task without loosing focus

Ability to prioritize tasks at hand based on client’s urgency levels

Ability to identify and sole potential issues/problem areas that clients may have

Ability to suggest service or process improvements

Ability to work independently and responsibly with minimum supervision

Ability to plan projects and execute them within a strict deadline

Ability to meet team as well as individual deadlines

Ability to pre-empt certain concerning situation and take corrective actions beforehand


Generate and send timely invoices by email and post. Also meet specific requests regarding invoices and re-generate them as required.


Payment collection

Record and manage collection of payments through bank and credit card. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update debtor’s lists and target zero bad debts.

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