Job title: Business Associate
Shift timings: 6 pm to 3 am / 10 pm to 7 am (5 days working) - (NIGHT SHIFT)
Sub Department: Client Servicing
Location: Goregaon West, Mumbai
The academic publishing industry is readily expanding and offers several opportunities to work with the intelligentsia of the world.
Be part of dedicated client servicing team, attain unprecedented exposure while working with international clients, and get unlimited growth opportunities in the arena of academic publishing. Work with the best in the business!
We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.
Age, total work experience, relevant academic qualification mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies!
Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
Work in collaboration with the Project Management Team for efficient project management
Work in collaboration with the Marketing team for implementation of strategies
Efficiently handle the customer service operations for international clients spread across 89 countries
Shoulder responsibility for effective email communication with international clients and home team
Build strategies to facilitate existing client engagement, create new client base, identify potentially high value clients, build effective and long term client relationships
Communicate and coordinate with a team of project managers, academic editors, translators and transcribers
Efficiently handle information management that maintain client records
Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
Opportunity to work in a niche and fast progressing industry
Exposure to international markets spread across all major continents
Opportunity to contribute in important organizational strategic decisions
Opportunity to participate in various internal leadership development programs
Pre-requisites/key characteristics and skills required:
Graduates from any stream
Minimum 0 – 3 years’ experience into Client servicing / Customer Service/ Business Development/ Key Account Managemnt
Excellent communication skills (written and verbal)
Knowledge of MS Office
Comfortable working with Microsoft Outlook
Good technical solution finding skills
Ability to easily acclimatize to different cultural backgrounds