Operations

Business Associate - Client Servicing(CS) -China

Beijing, Beijing   |   Full time

Job title: Business Associate – Client Service and Marketing

Work Experience: 1 to 4 Years

Job Location: Beijing, China

Job Description: 

  • Direct Client co-ordination
  • Exposure to communicate with researchers, Editors, PhD’s.
  • Single point of contact between company and clients
  • Liaise with the Operations Team 
  • Work in collaboration with the Project Management Team for efficient project management.
  • Work in collaboration with the Marketing team for implementation of strategies.
  • Build strategies to facilitate existing client engagement, create new client base, identify potentially high value clients, build effective and long term client relationships
  • Help marketing team in marketing activities
  • Help inside sales team on follow up on B2B deals
  • Attacking universities and Journals for B2B deals
  • Will interact with Indians which will help enhance English  


Client orientation

·    Address client queries and resolve client feedback

·    Provide guidance and information as per client requirements

·    Interacting and supporting the internal teams on client queries

·    Handling client queries via phone & emails (incoming & outgoing)

·    Play an active role in not only meeting but also exceeding client satisfaction

  • You can visit our website : www.enago.cn


Prerequisites/Key Characteristics and Skills required: 

  • Should have at least a bachelor’s degree in any field
  • 1–4 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
  • Native Chinese with Basic English and Chinese writing skills
  • Multitasking and flexibility to work across various projects based on client requirement

 

In addition, we have a strong corporate presence in Japan (http://www.crimsonjapan.co.jp/). We have served more than 40,000 clients and are proud to be amongst the top three editing company in Japan.

Since our inception in 2005, we have moved from strength to strength and now have a team of several hundred translators operating all over the globe. We also successfully partnered with Japan’s largest Academic Publisher, Maruzen, and the second largest publisher in the world, Dai Nippon Publishing (DNP), for their editorial and translation needs.

Crimson is a company where cultures across boundaries thrive together. We have Japanese, Chinese, Koreans, Taiwanese, and Indians working for a common objective. We have clients in various geographies—Japan, China, Taiwan, Germany, Korea, the US, UK, etc.

Please do visit http://www.crimsoni.com/crimson-videos.htm to watch some videos about “Life at Crimson” and “Expats working at Crimson”.

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